Credentials

Certifications, Accreditations, and Experience

I'm experienced, but I remain curious about how best to understand people and organizations, and help them achieve outcomes that are meaningful for them.

That combination continues to drive my professional study and development, as evidenced below.

Certifications

ITIL

  • ITIL Master (4 and Version 5)
  • ITIL Strategic Leader (4 and Version 5)
  • ITIL Managing Professional (4 and Version 5)
  • ITIL Practice Manager (4 and Version 5)
  • ITIL Accredited Instructor (4 and Version 5)
  • ITIL v3 Expert and Accredited Instructor

Agile & SAFe

  • SAFe 5 Product Owner / Product Manager
  • SAFe 5 Agilist

DevOps

  • Accredited DOI DevOps Foundation Instructor
  • Accredited DASA DevOps Fundamentals Instructor

Service Desk & Support

  • Accredited HDI Support Center Analyst Instructor
  • Accredited HDI Support Center Team Leader Instructor

AI & Innovation

  • Humanising AI™ (HIT Global, 2025)
  • Humanising IT™ (HIT Global, 2025)

Privacy & Governance

  • Certified Privacy Practitioner (GDPR), CPP/EU, Acting DPO
  • PRINCE2 Foundation Project Management

Accreditation Bodies

PeopleCert, DevOps Agile Skills Association (DASA), DevOps Institute (DOI), Help Desk Institute (HDI), HIT Global, and others.

Education

  • Bachelor of Science in Physical Therapy, Loma Linda University, United States (1987-1989)
  • Advanced Swedish for Medical Professionals, Folkuniversitetet, Stockholm (1998-1999)

Career By the Numbers

  • more than 400 courses delivered
  • more than 4,500 professionals trained
  • more than 800 teaching days
  • more than 300 unique organizations represented among students
  • Average 4.4 course deliveries per repeat customer
  • 93% of deliveries to participants from repeat customers
  • 30+ accredited courses in portfolio
  • 6 accreditation bodies
  • 20+ years in IT service management
  • Operations in Sweden, Germany, USA, China, Canada, and beyond

Publications & Contributions

  • ITIL 2026 Swedish Glossary (creator and editor): A comprehensive reference of 900+ ITSM terms with official Swedish translations, covering ITIL v3 (2011), ITIL 4, and ITIL 5 terminology. An ongoing project supporting the Swedish-speaking ITSM professional community.

Board Experience

  • Vice Chair, Board of Directors, Love Heals Free Clinics (2019-Present) https://www.lovehealsfreeclinic.org/
  • Vice-President, Board of Directors, Stockholm County Employee Sports Federation (2010-2013)

Get In Touch

+46707670602
[email protected]

linkedin.com/in/danethomas

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