Services
How I can help
The frameworks keep multiplying, but underneath them sits the same proven set of principles. My work is helping organizations apply those principles in the language they already use, whether that is ITIL, DevOps, Lean, Agile, Scrum, Kanban, or SAFe, and drawing on the strengths of each rather than pledging loyalty to one. That takes a few different shapes.
Training. Accredited certification courses and tailored programs, in Swedish and English, from a single day to several weeks, built around what your people actually need. Read more about training
Consulting. Practical help improving how your organization creates and delivers its digital products and services, grounded in the frameworks but shaped to how you work. Read more about consulting
Mentoring. One-to-one support for practitioners and leaders putting service management ideas into practice. Read more about mentoring
Advisory. A steady, experienced voice on service management strategy, at the level where direction is set. I take on a small number of advisory relationships, from board input to periodic sounding-board sessions with leadership. If that is what you are looking for, let's talk.
Speaking. Talks and workshops on service management, its history, and where it is heading, drawing on the same comparisons across frameworks that run through my writing. For conferences and in-house audiences. For an example in Swedish from one of BiTA's "Kunskapsfrukostar" (Knowledge Breakfasts, a series of online presentations on topics of interest within ITSM), see this YouTube video. To discuss an event, get in touch.
If you are not sure which of these fits, tell me what you are trying to solve and we will work it out together.
Clients
Trusted by professionals from organizations across multiple sectors
Government & Defense:
NATO, Regeringskansliet, Transportstyrelsen, Försvarsmakten, Kronofogden, Försäkringskassan
Healthcare:
Region Västmanland, Region Skåne, Region Örebro län, Karolinska Universitetssjukhuset, Sobi
Financial Services:
Nordea, Handelsbanken, Länsförsäkringar, If Skadeförsäkring, Dina Försäkringar
Municipalities:
Halmstad, Växjö, Skövde, Botkyrka, Malmö Stad, Sundsvall, Skånes Kommuner
Enterprise & Tech:
Sandvik, Tetra Pak, Axfood, Sectra, Cambio, ABB Robotics, PostNord
Energy & Media:
E.ON, Vattenfall, SVT, Sveriges Radio, Schibsted
How to engage
Two channels
I am employed by BiTA Service Management AB in Sweden. By agreement with BiTA, I am also available on a limited basis for contract work worldwide through Amsonia AB
Most of my accredited training is delivered through BiTA, where I have taught since 2016 and been an employee since 2019. BiTA has been an accredited ITIL training organization since 2004, so its course materials and administration meet PeopleCert's standards, and it also runs training in DevOps, support and customer service, and in-house programs. Working through an established organization like BiTA means you get the backing of a full training and consulting operation alongside the teaching itself.
Amsonia AB
I hold accreditations through PeopleCert, HDI, DevOps Institute, and HIT Global, and I deliver certification training across the full ITIL 4 and ITIL (Version 5) suite, DevOps, and related frameworks in English and Swedish.
Through Amsonia AB, I work with Accredited Training Organizations including Learning Tree, Cornerstone, and Peopleteam, taking engagements beyond what I deliver for my primary employer, on-site and virtually across Europe, North America, and Asia.
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