Writing
A glossary and articles on ITSMWhen I have something on my mind, the best way for me to get it out of my head is to express it on a page. My great-grandfather was a newspaper editor and publisher, and my grandmother was a writer and English teacher, so I suppose I shouldn't be surprised.
ITIL Swedish Glossary 2026 (v3.7)
A free, 86-page reference covering 1,193 ITIL and IT service management terms in Swedish, spanning ITIL v3, ITIL 4, ITIL (Version 5), and related frameworks (DevOps, Lean IT, SAFe, COBIT 5, and more).
Independently compiled and unofficial, not a PeopleCert or Axelos publication.
Need a single term? Search the glossary online, with English and Swedish side by side.
Links to articles
My writing
My work includes ITIL (Version 5), ITIL 4, DevOps, Agile, and IT service management best practices. I have also been working with Human-Centered Design and AI, so these are all subjects of interest.
I often start with a long-form version for publishing on Substack, followed by a more concise version for LinkedIn.
Five Articles on ITIL (Version 5) on LinkedIn
April 14, 2026: Machiavelli Was an ITSM Consultant. He Just Didn't Know It Yet
April 28, 2026: I Asked Claude to Find ITIL Wisdom in a Monty Python Drinking Song. It Found Plenty.
May 5, 2026: Sacred Texts and the Service Desk: An Audacious Comparison
May 12, 2026: Closer to Home: How ITIL Compares with DevOps, SAFe, Kanban, Lean, and Scrum
Longer versions of my five ITIL articles
April 14, 2026: The Accidental IT Strategist: What Machiavelli Knew About Service Management 500 Years Before ITIL
April 21, 2026: The Art of Service: What Sun Tzu Would Have Told Your IT Leadership Team
April 28, 2026: Drinking with the Philosophers: A Monty Python Curriculum for ITIL
May 5, 2026: Sacred Texts and the Service Desk: An Audacious Comparison
May 12, 2026: Closer to Home: ITIL's Guiding Principles Among the Modern Frameworks
More articles
March 29, 2026: Eat Like a Hummingbird, Poop Like an Elephant
April 1, 2026: The Lab Coat and The Boardroom
April 30, 2026: My Son Runs D&D Campaigns and Leads a Software Team
May 7, 2026: Five Stages. One Pitch.
May 25, 2026: AI Potentially Enables Autonomy, Mastery, and Purpose in New Ways
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