Service management consulting in Stockholm and remote

What I help with

Most of my consulting sits in a few areas: shaping service management strategy and where it should head next; assessing current capability honestly and deciding what to improve first; designing or untangling the practices and processes that carry the daily work; and choosing, combining, or making peace between frameworks, so that ITIL, DevOps, Agile, and the rest serve you rather than compete for your attention. Often the useful work is less about adding something new and more about making what you already have work as intended.

Who it is for

Organizations that know something in how they deliver services could work better but do not want a huge and expensive transformation to find out what. Public sector and corporate clients alike, whether you are early in your service management thinking or well down the road and looking to modernize.

How I work

I start where you are, look at the actual work rather than just how it was designed, and recommend small changes that move you forward in meaningful ways rather than larger ones that are primarily designed to impress. Because consulting fits around my teaching, engagements usually run at one to two days a week, which suits focused, steady work better than an all-consuming push. Clients in the Stockholm area can have me on-site; further afield, we work hybrid or primarily online.

Why work with me

I have spent more than fifteen years across ITIL, DevOps, Lean, Agile, Scrum, Kanban, and SAFe, teaching several as an accredited instructor and drawing on all of them in practice, so I can place any one approach among the others rather than selling you a single one. That breadth means the advice you get is about your challenges, not about my preferred method.

Selected engagements

Client names withheld.

IT support platform, national housing organization (2019). A Swedish national housing organization with several thousand users was moving its IT support onto ServiceNow. I designed the incident, service request, problem, and continual improvement processes and workflows, then carried them through implementation and rollout. For the same client, I also ran a project to improve customer satisfaction with IT support.

Asset and configuration management, major insurer (2022). For one of Sweden's largest insurance organizations, I directed the development of guidelines for IT asset management and configuration management: how the organization records what it owns and how those components depend on one another.

Risk management, multinational. In a large multinational's risk management program, I raised the share of mitigated risks from 12% to 56%.

Data storage consolidation, multinational. For a multinational client, I coordinated the changes that consolidated enterprise data storage from 27 supplier-owned facilities down to three.

Getting started

Tell me what is not working, or what you are trying to move toward, and we will work out whether and how I can help.