Services / Training
Training that builds capability, not just certificatesMost of my contract work is training, and it is where I spend the largest share of my time. I teach service management the way I think about it: grounded in ITIL, but fluent across the frameworks around it, so that what people learn connects to the work they actually do rather than staying inside one syllabus.
Two kinds of training
Accredited certification courses
Configured by the accrediting organizations and running from one to five days, these lead to recognized certifications across ITIL, DevOps, and related schemes. I deliver them as an accredited instructor through PeopleCert, the DevOps Institute, HDI, and HIT Global, working through BiTA and other established training organizations, including Cornerstone, Learning Tree, and Peopleteam.
Tailored training
When a fixed course is not the right fit, I build training around your situation. Tailored programs run in Swedish or English, draw on any or all of the frameworks I work with - ITIL, DevOps, Lean, Agile, Scrum, Kanban, and SAFe - and range from a half-day session to a program spanning several weeks, delivered on a schedule that meets your needs.
That spread is deliberate. A team wanting a one-day certification and an organization wanting a multi-week program built from several frameworks are at different points, and both should be met where they are.
What I am really teaching
I tell nearly every class that I am there for two reasons: to make work-life less frustrating for you and the people you work with, and to make it more efficient and productive for your organization. Everything else serves those two aims.
Who it is for
Teams and individuals working in or around service management: service desk and operations staff, process and practice owners, managers setting direction, and organizations moving to a new framework or version who need their people brought up to speed. Courses suit both people new to a framework and experienced practitioners formalizing what they already do.
Why train with me
Since 2012, I have delivered more than 400 courses to over 4,500 participants across more than 300 organizations, totaling more than 800 days in the classroom, consistently rated above 4.8 out of 5. I am an accredited instructor in ITIL, DevOps, and Agile, in HDI's support center courses, and in HIT Global's Humanising IT and Humanising AI, and I hold ITIL 4 and Version 5 Master certification, among the first to reach it. I am also trained and experienced in Lean, Scrum, Kanban, and SAFe, which I draw on in the classroom and in consulting. That range is the point: you learn a framework from someone who can place it among the others, not in isolation.
What participants say
"Otrolig föreläsare. Lärde mig genuint jättemycket." (Incredible instructor. I genuinely learned an enormous amount.) - Course participant, public-sector organization, ITIL® 4 Practitioner: Change Enablement
"Dane lyckades göra ett ämne som tidigare känts väldigt komplext och svårbegripligt enkelt att ta in och förstå! Vem som pratar om ett ämne och hur man gör det har verkligen stor betydelse. Bra jobbat!" (Dane managed to make a subject that had felt complex and hard to grasp easy to take in and understand. Who presents a subject — and how — really matters.) - Course participant
"Dane was great, made the days easy and fun. Had lots of good examples to put everything into context and make it easy to understand. He is a true trainer who wants to give his students the best possible way to understand the material." - Course participant, Filmstaden, ITIL 4 Foundation
"Dane var fantastisk! Han hade ett otroligt engagemang och en stor vilja att lära ut." (Dane was fantastic! Incredibly engaged, with a real drive to teach.) - Course participant, Handelsbanken
"Extremt bra upplevelse av kursledaren! Trevlig, underhållande, tydlig, bra tempo men ändå lyhörd." (An extremely good experience with the instructor - friendly, entertaining, clear, good pace, yet always responsive.) - Participant, HDI Support Center Team Leader course
"Bäst med kursen var Dane." (The best thing about the course was Dane.) - Course participant
A word on exams
ITIL 4 Foundation is the course I have taught most often. Most of my students have taken the exam in English while speaking Swedish, or another language, as their first, and they do well. A few years back, when the global pass rate was around 89 percent, mine was around 94 percent. I mention it not because the exam is the point, but because it is a fair sign that teaching to a room of different backgrounds and first languages works, when you actually teach to all of them. Where a course leads to a certification, passing is a welcome bonus. It confirms you were awake and paying attention, and it is worth having on a CV, a LinkedIn profile, or in a salary conversation. But the exam is not the aim. Using what you learn to accomplish something worthwhile is.
Getting started
Tell me what your team needs, and I will point you in the right direction. I can also let you know about the courses I am teaching next, or start a conversation about a tailored program.
How to engage
Two channels
I am employed by BiTA Service Management AB in Sweden. By agreement with BiTA, I am also available on a limited basis for contract work worldwide through Amsonia AB
Most of my accredited training is delivered through BiTA, where I have taught since 2016 and been an employee since 2019. BiTA has been an accredited ITIL training organization since 2004, so its course materials and administration meet PeopleCert's standards, and it also runs training in DevOps, support and customer service, and in-house programs. Working through an established organization like BiTA means you get the backing of a full training and consulting operation alongside the teaching itself.
Amsonia AB
I hold accreditations through PeopleCert, HDI, DevOps Institute, and HIT Global, and I deliver certification training across the full ITIL 4 and ITIL (Version 5) suite, DevOps, and related frameworks in English and Swedish.
Through Amsonia AB, I work with Accredited Training Organizations including Learning Tree, Cornerstone, and Peopleteam, taking engagements beyond what I deliver for my primary employer, on-site and virtually across Europe, North America, and Asia.
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